Introduction
360 ONE Distribution Services Ltd is a Trading and Clearing Member (TCM) and we provide full service Stock and Commodities Broking services for both high net worth individual (HNI) clients and institutions. We provide facilities for internet-based trading, mobile based trading and trading through dedicated dealers. We are also a Depositary Participant (DP) with both NSDL and CDSL. We are active on the following segments.
- BSE Star (MF)
- NSE Cash Equity
- MCX
- MFSS (NSE) (MF)
- NSE F&O
- NCDEX
- BSE Cash Equity
- NSE WDM
360 ONE Online Trading
Seamlessly execute trades, manage your investments, monitor portfolios, and more with 360 ONE’s proprietary online trading platform.
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Important information for clients
Please note 360 ONE Group will never contact you by email/phone asking you any personal details or your 360 ONE Wealth Online/Mobile account login details. If you receive any such email/call, please reach us on :
General
Enquiries
Send an email to
[email protected]Customer Service
Broking & RA Grievance/
Complaints
[email protected]
DP Releated
Queries
[email protected]
Status of Complaint
You can find out the status of a complaint by checking with your individual Relationship Manager/Service Relationship Manager or by calling Centralised Service Desk at +91 22 4876 5858
Key Managerial
Personnel (KMPs)
Compliance officer for
broking and DP operations:
Dinesh Tanwar [email protected] +91 9987635146
Company secretary of 360 One
distribution services limited:
Mansi Shah [email protected] +91 7208076982
Documents / Policies / Information for customers
- Client registration form - Individual
- Client registration form - Non individual
- Rights and obligations of stock brokers, sub-brokers and clients as prescribed By sebi and stock exchanges
- Rights and obligations of beneficial owner and depository participant as prescribed by SEBI and depositories
- Risk Disclosure Document for Capital market and Derivatives segments
- Guidance note - Do's and Don'ts for trading on the exchange(s) for investors
- Policies and Procedures applicable to clients of 360 ONE Distribution Services Limited
- 360 ONE DSL – Broking Risk Management Policy
- AML Policy for 360 ONE Group
- Investor Charter - Depository Participant
- Investor Charter - Stock Broker
- Investor Charter – Merchant Banking
- Investor Charter - Research Analysts
- List of Upstreaming Client Nodal Bank Accounts
- Risk Disclosure
- Details of KMP
- Voluntary Freezing Policy
- GTC Order Policy
- Client Collateral Details
- Process to Check / Validate KYC Status of Clients
Investor relations
FY 2024 - 25
FY 2023 - 24
FY 2022 - 23
Note: this document is a translated version of the client registration documents in english and is being provided in vernacular language to facilitate better understanding by the investors. In case of any ambiguity, the contents of the english version would prevail.
Copies of the above documents are also sent to customers to their registered email id and the physical copies of the same are handed over at the time of account opening.
Investor complaints information
Investor complaints information
Precautions to be taken
when trading in Options
Clients are requested to kindly avoid/beware of
the following aspects:
-
01
Sharing of trading credentials – login id & passwords including OTPs. -
02
Trading in leveraged products like options without proper understanding, which could lead to losses. -
03
Writing/ selling options or trading in option strategies based on tips, without basic knowledge & understanding of the product and its risks. -
04
Dealing in unsolicited tips through Whatsapp, Telegram, YouTube, Facebook, SMS, calls, etc -
05
Trading in Options based on recommendations from unauthorized / unregistered investment advisors and influencers.
If you’re dissatisfied with the resolution provided by an intermediary or SCORES, you can get online dispute resolution within 90 days through the SMART ODR Portal.